5 Steps for Being a Better Customer Service Representative

The lifeblood of a company is its customers. Without them you would not and could not stay in business. By making sure that you are satisfying your customers needs and keeping them happy, they will not only help you to grow but most likely recommend you to friends and associates. The best way to get new customers is by word of mouth from a trusted source. What this means is that the customer service department is one of the most important positions in the company, especially in a call center as they represent the outward voice of the company to the customer.

Datavo has come up with 5 easy steps to provide better customer service:

1. Make sure to always keep your cool when a customer is upset. They are usually not specifically mad at you but the situation that happened, so do not take things personally. To them at that moment, you are the company not an individual.

2. Let the customer vent. Most likely once they have gotten their anger out they can be reasoned with, especially if your come across as empathetic to their needs.

3. Keep a friendly tone of voice. People can tell when you are upset or happy by the inflection in your voice. If a customer feels you are angry or annoyed it can escalate a situation that would have never happened if the same sentence was say with a smile.

4. Always take the high ground. Never argue with the customer. Always try to diffuse the situation instead of escalating it. For example, if a customer is so irate you cannot help them, you can say "I am so sorry that you are upset, sir/ma'am. I am not able to help you when I cannot understand you. It maybe best if we end this conversation now. When you calm down, give me a call back and I will be more than happy to help you with your issue."

5. Be empathetic and show your human side. Gently let them know you understand their frustration but you need to calm down so that you are able to better understand what their problem is.

We are all human and situations can escalate quickly when we feel like someone is attacking us. Using patience and understanding is much more difficult than just firing back a retaliation. But it is essential that a call center representative do just that. Doing these things will help to resolve your customers problems efficiently and effectively while at the same time promoting your company's reputation.

25 Qualities of Successful Sales People

Here at Datavo, we have found that successful sales people stand out from ordinary sales people. This happens because they hone specific qualities that make them better. The following is a list of the most important qualities.

1. Patience
2. Efficiency
3. Ethical
4. Hard working
5. Tough minded
6. Great Listener
7. Asking the correct questions
8. Sincerity
9. Quick thinking
10. Creativity
11. Well rounded
12. Positivity
13. Great Organization
14. Aggressiveness
15. Attention to detail
16. Self confidence
17. Good sense of humor
18. Focused
19. Competitiveness
20. Resourceful
21. Thick skinned, resiliency
22. Informed about their products
23. Informed about their industry
24. Informed about their competitors
25. Flexibility

Any sales person can develop these qualities with a little energy, effort and discipline. In the long run it will pay off especially when you consider how much more money it will help you bring in.

7 Great 'G' Gages of Great Leaders

It's time of our 'G' installment of Datavo's Business Leaders Attributes by Letter series. You can catch up by reading 7 Fundamental 'F' Factors of Fearless Leaders.

Let's get started with the 'G's...

Gracious
The old saying goes, 'You catch more flies with honey than vinegar'. By being courteous, kind and pleasant with your employees and co-workers you will gain more respect and admiration, making it easier for you to lead your team.

Gifted
Gifted Leaders make an effort to also utilize the gifts of each of their employees. They don't look to only elevate themselves they look to make their team the best it can be.

Genuine
With so many knock-offs, fakes, cheap imitations and spin-offs it can be hard to find things or anyone that is truly genuine, especially with the saying, 'Fake it, until you make it'. Your team will appreciate you the more you keep things real with them.

Gutsy
When you show people that your are determined, courageous your spirit will shine through. You are able to make a tough call by assessing the risks and rewards, and then living with the outcome be it good or bad. 

Generous
Being generous does not always mean in a monetary way. Your employees and co-workers will take note and appreciate you more if you are always willing to listen to them and give some of your time. 

Grounded
Once promoted some people let the power go to their heads. By remaining realistic, sensible and unpretentious your team will trust and respect you more. 

Goal-Orientated
Most likely this is the characteristic that lead you the leadership position you are in. By sticking to the goals that you set and following through you stay focused and continue to move forward. 

Good-Humored
Being able to take a joke or laugh at yourself can be one of the most enduring qualities in a person. Knowing when things need to be serious and when a lighter side can be shown separates the exceptional from the mediocre leaders.

To end our list, let's go over 7 'G' words that efficient leaders would never want to be - gullible, greedy, grumpy, guilty, ghastly, generic, or gross.

Feel free to leave any words you think we left off or would have on your own list int the comments. Make sure to look out for our next list of 'H' adjectives. 

Enterprise Broadband, The Speed You Need Now

Accelerate your business with Datavo's Fortune 500 telecom solutions.

Stop waiting for fiber to be delivered to your office to experience light speed broadband. Datavo can deliver massive broadband to your location without the construction costs. Datavo Ethernet over Copper is an ideal alternative for T1 and bonded T1 customers who are looking to upgrade their bandwidth. Datavo provides EoC products at 6Mb, 10Mb,20Mb, 30Mb and 50Mb. One of the great advantages of Ethernet over Copper is that it is delivered over the existing telephone lines and does not require expensive fiber build outs. Also, Ethernet over Copper is much more reliable than T1s and DS3 circuits because it uses multiple telephone lines; therefore, if a single line were to go down you do not lose connectivity. In addition, our Ethernet over Copper products include one static subnet or four assignable IP addresses.


Enterprise Broadband Service Features and Benefits
• Point-to-point and multipoint service configurations.
• Bandwidth options from 6Mbps to 50Mbps.
• Secure and reliable service, with Service Level Agreement (SLA) goals of 99.9% availability with Quality of Service (QoS) feature.
• Reduce your total cost of ownership by eliminating the need for specialized WAN support expertise.
• Increase flexibility with scalable bandwidth increments allowing you to pay only for what you need.
• Upgrade easily with quick turnaround. Your service will typically be up and running in as little as seven business days after service order is reviewed and accepted.

12 Inspiring Quotes from Thomas Edison

Here at are a few of Datavo's favorite quotes by Thomas Edison, one of the fathers of the telephone.

• I have not failed. I've just found 10,000 ways that won't work.

• Genius is one percent inspiration and ninety-nine percent perspiration.

• Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.

• Hell, there are no rules here - we're trying to accomplish something.

• Many of life's failures are people who did not realize how close they were to success when they gave up.

• Non-violence leads to the highest ethics, which is the goal of all evolution. Until we stop harming all other living beings, we are still savages.

• Maturity is often more absurd than youth and very frequently is most unjust to youth.

• Anything that won't sell, I don't want to invent. Its sale is proof of utility, and utility is success.

• Nearly every man who develops an idea works it up to the point where it looks impossible, and then he gets discouraged. That's not the place to become discouraged.

• The reason a lot of people do not recognize opportunity is because it usually goes around wearing overalls looking like hard work.

• Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing.

• If we did all the things we are capable of, we would literally astound ourselves.

myDatavo - Your New Hosted Solution

Are you ready to upgrade your communications services?

myDatavo is a hosted IP PBX service that brings a big business phone system to you at a lower cost - and it’s easy to use and easy to manage. Using the latest voice-overinternet technology on our state-of-the-art network, you can efficiently use just one internet connection for all your
voice and data communications needs. If you don’t have the resources or the desire to purchase, set up and maintain your own telephone systems then this is the communications solution for your business.

Whether you’re a small “mom ‘n’ pop” shop or a growing small or medium business, we have the right solution to fit your company’s needs. Our service delivers you a powerful, full-featured, business-class phone system without the cost or hassle of having an on-site system installed.

The standard service is packed with useful calling features such as business class phones, short code dialing, lines and numbers that appear on multiple phones, call pick-up
groups, music on hold and an attendant console. Premium service adds additional communications capabilities to our standard offering with features such as unified mailboxes for fixed and mobile voicemail and fax messages; an automatic attendant; support for remote workers; automated call distribution and more.

For more information visit our website at www.datavo.com or contact us at 1.877.7.DATAVO.

How to Make a Call to Ecuador from the United States

Datavo gives you an uncomplicated look at calling Ecuador from the United States.

We know that making international calls can be difficult at times. So we have developed a simple way to help you make the process easier.

Take these uncomplicated steps:

Landline:

• Start by dialing 011, the US international prefix or access code
• Second dial 593, Ecuador's country code.
• Lastly dial the 1 digit area code and 7 digit phone number.

   Example: 011 + 593 + X XXXXXXX

  Major Cities and Area Codes:

City	Area Code
Guayaquil	4
Quito	2
Cuenca	7
Santo Domingo	2
Machala	7
Portoviejo	5
Manta	5

Mobile:

• Start by dialing 011, the US international prefix or access code
• Second dial 593, Ecuador's country code.
• Lastly dial the 9 digit phone number starting with 9

   Example: 011 + 593 + 9 XXXXXXXXX

                

Click HERE to go to Ecuador's phone book.

Do you call Ecuador regularly? Well Datavo has a deal for you. Click HERE for more information on Ecuador's calling rates.